Understand billing requirements, lead billing discussions, and provide input to draft fee language during the client and portfolio onboarding process.
Assess billing needs to create, maintain and off-board client billing information accurately. Ensure timely and efficient entry into billing systems to support revenue recognition and client invoice production.
Accurately record and maintain the document log of onboarding activities. Monitoring dashboards and workflows to allow for timely completion of team deliverables.
Support the team and managers across a range of activities and functions (e.g. metric reporting, regulatory compliance & audits).
Proactively manage own assignments, priorities and event milestones with transparency and sense of urgency to ensure deadlines, productivity and deliverable targets are met.
Investigate and escalate potential issues/errors to managers, document issues/errors and make recommendations for remediation.
Provide timely responses and quality resolution to internal and external client enquiries.
Troubleshoot system errors/exceptions and address issues proactively leveraging technology/data skills and seeking strategic solutions, vs tactical fixes, where possible.
Establish and maintain strong relationships with stakeholders across multiple teams including; Onboarding Implementation, Contracting, Client Business, Client Invoice Services and Finance Revenue teams.
Ensure all processes follow Sarbanes Oxley risk controls and operating procedures, proactively work with the team and managers to improve and update procedures as needed.
Support projects and initiatives, including system implementation, process, and workflow enhancement efforts.
Constantly evaluate systems, processes, risks and controls, maximizing the use of available tools, information, and best practice. Contribute feedback, innovations and best practices to improve the accuracy, efficiency and effectiveness of our operational process and workflow.
Deliver a superior client experience, managing expectations, understanding and anticipate internal and external client needs.
Skills
Keen interest in client service and operational excellence with a preference of 2+ year of experience in an operational/accounting role in investment, financial services with focus on delivering quality client service and scalable operational process.
Education
Bachelor's degree with preference to MIS, Business, Accounting, Finance, Economics, or related field.
